Success is Measured by Customer Satisfaction
It’s just that simple, we measure our success by the satisfaction of our customers. Each morning we hold an in-depth meeting that is driven by your needs, not our manufacturing needs. During the meeting, we compare our current production schedule to your required shipping schedules and adjust production to match.
When you call API, we answer the phone with a live person, often, one of our owners. We don’t use an automated phone system operator because every call is different and we want to direct your call to the right person as quickly as possible.
When you bring a project to API, our entire staff reviews the project and is involved from the beginning. Purchasing, engineering, quality, production, sales and customer service are all knowledgeable about your new project at the start of the development cycle. This allows each member of our staff to work through any issues in their area of expertise prior to production, eliminating last minute roadblocks that can take a project off target and off budget.
If you want to experience Customer Driven manufacturing, contact API today and let us show you what we do every day.
95.3% – On-time Delivery
API’s ISO certification requires us to maintain an on-time delivery metric of 95%. On-time is defined as delivered to your facility on the date you require, not early, not late. On-time.
463 – Quality PPM
Quality performance is commonly measured in defective parts-per-million parts produced. Many of our customers consider a PPM of 800 or less to be acceptable. We aim lower. At API, no defective part is acceptable, and we strive daily to achieve our mission.
99.2% – Repeat Order Rate
Repeat customer orders is a great measure of past performance. If we didn’t meet your expectations, we wouldn’t expect you to order from us again in the future. Over the past 10 years, API is proud to have achieved a re-order ratio that proves our dedication to customers.